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<title>Real Time Stats</title>
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<p><b>Real Time Stats</b></p>
<p>Team Coach</p>
<script type="text/javascript" src="RealTimeStats_Files/rt_Format.js"></script>
<div class="change" style="text-align:left;">
<ul>
<li><strong>2004-11-26</strong> <em>v1.2.9.4</em> Added avg hold per Hour column</li>
<li><strong>2004-11-22</strong> <em>v1.2.8.4</em> Calculate productivity more accurately which includes availability in the calculation rather than the miscalculated Avaya Equation [100*((I_ACDTIME+I_ACWTIME)/I_STAFFTIME)].</li>
<li><strong>2004-11-22</strong> <em>v1.2.7.4</em> Added Column Classes so individual columns can be customized using the css. Denoted by &quot;.col#&quot; where &quot;#&quot; is the number of the column starting with zero.</li>
<li><strong>2004-11-19</strong> <em>v1.2.6.4</em> Fixed calculation of time to more acurate to actual seconds. Tooltips show time values in seconds.</li>
<li><strong>2004-11-18</strong> <em>v1.2.5.4</em> Changed excel file for easier use.</li>
<li><strong>2004-11-12</strong> <em>v1.2.5.3</em> Added excel file called rt_setup to ease the adding, deleting, and editing of agents.</li>
<li><strong>2004-11-09</strong> <em>v1.2.5.2</em> Fixed Bug in sorting script and added sort type tool tip to table header and record set field tool tip to table footer.</li>
<li><strong>2004-11-06</strong> <em>v1.2.4.2</em> Usage Log.</li>
<li><strong>2004-11-01</strong> <em>v1.1.4.2</em> Added nocalls class so that the agents with no staff time have a different class.</li>
<li><strong>2004-11-01</strong> <em>v1.1.3.2</em> Able to sort by clicking on the header row.</li>
<li><strong>2004-11-01</strong> <em>v1.1.2.2</em> Added XML stylesheet support to format config.xml file. Explains use of the file and how to update agents.</li>
<li><strong>2004-10-16</strong> <em>v1.1.2.1</em> Upgraded against inconsistent data entry. changed data file name from rt_data.csv to rt_Data.txt</li>
<li><strong>2004-10-08</strong> <em>v1.0.2.0</em> Format productivity by rounding the number and including '%' symbol</li>
<li><strong>2004-10-07</strong> <em>v1.0.1.0</em> Fixed error in productivity calculation as it is in Avaya</li>
<li><strong>2004-10-03</strong> <em>v1.0.0.0</em> Initial Release</li>
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